Terms of service

Last updated: 13 November 2026

Quotes and scope

Prices on this site are in US dollars. Before any paid work, we send a written scope: what's included, what we need from you and the price. Work starts only once you've accepted it.

Payment

Payment is through PayPal, from a PayPal account or with a credit or debit card. We send a payment link after you accept a scope; there is no checkout on this site. A website redesign is paid in two equal parts: half when you accept the written scope, half when you approve the final version, before it goes live. Yearly plans are paid up front.

Changes

A website redesign includes two rounds of changes within the agreed scope. Each round is one list of everything you'd like changed. Fixing our own mistakes never counts as a round. New pages or sections, a different design direction, and online store, booking or login integrations are quoted separately.

After launch

For 30 days after launch we fix, at no cost, any defect against the agreed scope. Your previous site stays untouched for 14 days so you can roll back.

Ownership and hosting

Once paid in full, the website's files are yours. We set up hosting at no charge on a free Cloudflare account in your name, or on hosting you already have. Content and photos you provide remain yours, and you confirm you have the right to use them.

Free previews

A free preview is built from your public website, carries no obligation and is taken offline after a limited time if you don't go ahead.